Whittlewoods Privacy Policy
This privacy policy sets out how Whittlewoods uses and protects any information that you may give when using our website.
Whittlewoods is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy
statement.
Whittlewoods may change this policy from time to time by updating this page. This policy is effective from 1st August 2021.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. This will be using a secure third party mailing service.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us at floors@whittlewoods.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Customer Feedback
Appreciated our requirements fully and explained the process clearly. Job undertaken with proficiency and good aftercare advice given.
I thought the service was excellent and very professional. The fitters were friendly and worked to a very high standard, and made sure that I was completely satisfied before finally finishing.
The owner and staff of Whittlewoods were courteous and welcoming and offered what we consider professional and useful advice on the choice of flooring and fitting. The quality of the fitting was very high and the laying was efficiently done. Great care was taken to produce a good looking floor. This is a floor that we and visitors will never stop admiring
My refurbished floor is beautiful! Good service, Good job and would be happy to recommend.
We have used Whittlewoods several times over the past 10 years as we have been renovating our Georgian property. Our floors have been restored beautifully and the staff were friendly, polite and hardworking.
From start to finish our expectations were exceeded. Everything went as planned with no mess, no fuss, just a perfect job. Thank you for a great job.
Very pleased with our beautiful wood floor, and the high quality of the workmanship.
From our initial contact with Simon to meeting the technicians who were to carry out the work we had absolute trust in their skills and ability to renovate our oak floor. The finish is expertly better than the original and not a speck of dust left behind.
We are delighted with the service received from Whittlewoods. Communication, personal care & a feeling of trust that I was dealing with
people that cared about customer satisfaction was evidence when the work was completed. I will be back to Whittlewoods for the next room & that’s the best testament.
Whittlewoods are a professional company who will supply you with excellent advice and a fast efficient quote for an insurance claim. The service in terms of the floor fitting is also very good and every care is taken to ensure that you are completely satisfied with the finished product.
Excellent quality of materials and workmanship combined with prompt efficient and courteous service.
This company is fantastic. The service was superb and the quality of the products was first class. Very impressed and will definitely recommend. We are having further work done to the house later this year and will use Whittlewoods without question.
We would like to thank John and his team very much. The new floor is beautiful. We were so pleased you were able to ensure it was finished for Christmas. It has been much admired by everyone that has visited so far. We really appreciated the way your team worked around the decorators – Thank you for your flexibility, it really made the difference.
We are absolutely delighted with our new floor. The engineered wood looks fantastic and the fitting is so precise. The attention to detail around fiddly corners and steps adds a whole dimension and quality look & feel to the room.
The work was carried out with exceptional care and attention to detail. The floor was laid quickly and with no mess. The quality of the floor has transformed the room.
I was dreading the procedure, but the buying and fitting went smoother than expected.
Overall we were very satisfied with both the communication, installed product and service. There were one or two teething issues, but these were dealt with professionally and quickly and I would be very happy to recommend them. Also I am a stickler for detail and perfection…not easily pleased.
Reliable, Punctual & Professional service throughout the process.
Super Service -Excellent Quality. Fitters were super, hardworking, very tidy and patient.
Super Service -Excellent Quality. Fitters were super, hardworking, very tidy and patient.
The staff could not have been more helpful and courteous. We are delighted with our floor. The fitters were so very good, thorough and
changed a plank that I didn’t like without question. I would not hesitate in recommending them. Now it’s up to us to keep it looking beautiful. I don’t dare move into the room!
We are extremely pleased with the work carried out and the materials. The floor feels and sounds solid and the skirting is beautifully undercut.
Excellent service and very happy with the workmanship
Whittlewoods carried out a first class job on both our new oak flooring and on the renovation of much older flooring. Very well organised, courteous, polite and professional throughout.
Comparable cost-wise (Although the most expensive of my 3 quotes). I chose Whittlewoods because the condition of the engineered wood is superior to others (cheaper suppliers) that I saw. Chiefly though, while others offered to mask wall joints with mouldings or to rip out (risking plaster damage) skirting boards & replace with MDF equivalent, WhittleWoods was the only company to offer skirting board undercutting. Fitters were punctual, polite, considerate & attentive to my questions as work proceeded. Result – one happy customer!
John was knowledgeable and reasoning from day one. We felt that this was a company that we could trust to do a good job and they did not let us down. The installers were efficient, hardworking & took a lot of care. We are very pleased with our new floor!